Last updated: April 2026 — Bristol City Roofing.

1. Who we are

Bristol City Roofing is a roofing contractor serving Bristol, Bath and the South West. Contact us at enquiries@bristolcityroofing.com or 0800 358 2547. We are committed to protecting your personal data in line with the UK GDPR and the Data Protection Act 2018.

2. What personal data we collect

• Identity data — your name.
• Contact data — email, phone number, property postcode or address.
• Enquiry data — roof details, problem description, photographs and any other information you provide.
• Contract & financial data — signed quotes, job specifications, payment records and correspondence where work is agreed.

We do not collect sensitive personal data and do not knowingly collect data from children under 13.

3. How we use your data and the legal basis

• Responding to enquiries — legitimate interests.
• Providing quotes or surveys — pre-contractual steps at your request.
• Carrying out contracted works — performance of a contract.
• Meeting legal and accounting obligations — compliance with a legal obligation (e.g. HMRC).
• Aftercare and warranty follow-up — legitimate interests.

We do not use your data for automated decision-making and we do not sell your data to third parties.

4. Who we share your data with

We may share data with our team and subcontractors (to carry out your job), material suppliers (delivery address only where needed), professional advisers under confidentiality, and regulatory bodies where required by law. We do not transfer data outside the United Kingdom.

5. How long we keep your data

• Enquiries not leading to a job: up to 12 months from last contact.
• Completed jobs: up to 7 years from completion (HMRC and insurance requirements, guarantee periods).
• Survey photographs: retained with the job record for the same period unless deletion is requested and legally permitted.

6. Cookies and website tracking

Google Fonts are loaded from Google servers; Google may process your IP address as part of serving font files. See Google’s Privacy Policy for details. When Google Analytics is enabled on our site (via configuration on the server), Google may set first-party cookies for usage measurement; you can block or clear these in your browser. The quote request form may include a security check (Cloudflare Turnstile) when enabled.

7. Your rights under UK GDPR

You have the right to access, correct, erase, restrict or object to processing of your personal data, and to data portability where applicable. To exercise any right, email enquiries@bristolcityroofing.com. We will respond within one calendar month. You may also lodge a complaint with the Information Commissioner’s Office (ICO).

8. Security

We use password-protected accounts and limit data access to those who need it. Physical records are stored securely and disposed of confidentially. No electronic transmission is 100% secure — call us if you prefer not to send sensitive information by email.

9. Changes to this policy

Material changes will be noted at the top of this page with a revised date. Continued use of our services after an update constitutes acceptance of the revised policy.

10. Contact

enquiries@bristolcityroofing.com — 0800 358 2547 — Bristol City Roofing, Bristol, United Kingdom.